Frequently Asked Questions

Sweet answers to your candy cravings.

How long will it take for my candy to arrive?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, but you can choose expedited shipping at checkout if you need your treats sooner.

Do you offer international shipping?

Currently, Kayy's Kandie ships exclusively within the United States and Canada to ensure the freshness and quality of our confectionery products.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.

Are there options for people with dietary restrictions?

Yes! We offer a specific collection of sugar-free, gluten-free, and vegan candies. Please check the 'Dietary Needs' section of our shop and always review the ingredient list on the product page.

How should I store my candy to keep it fresh?

To maintain maximum flavor and texture, store your candies in a cool, dry place away from direct sunlight. For chocolates, we recommend keeping them below 70°F.

Can I place a bulk order for events or parties?

Absolutely! We love being part of your celebrations. For bulk discounts or custom party favors, please reach out through our Contact Us page for a personalized quote.