Returns & Exchanges
Due to the perishable nature of our confectionery products, Kayy's Kandie cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately check your candy for any signs of damage or shipping errors before opening the individual heat-sealed packaging.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and clear photographs of the damaged items or incorrect products.
Review Process
Our quality assurance team will review your claim within 3 business days to determine eligibility for a replacement or a store credit refund.
Resolution
Once approved, we will ship out a fresh replacement at no extra cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing